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Field Service Engineer Supervisor

Location: Aldridge

Role: Field Service Engineer Supervisor

Location: Aldridge, WS9 8TZ

Hours: 40 hours per week | between 08:00 - 16:30 Monday to Friday 

Salary: Between £42,000 and £45,000 pa DOE

 

Are you a hands-on leader ready to drive service excellence? We’re looking for a Field Service Engineer Supervisor to inspire and develop a growing team, champion Health & Safety, and deliver outstanding customer service across the Midlands.

What you’ll do:

  • Lead, mentor, and manage a team of Field Service Engineers, supporting their welfare, training, and performance.
  • Act as Health & Safety Champion for both Field Service and Workshop teams, ensuring compliance and best practice.
  • Support the office-based control team with call handling and planning, helping to exceed customer expectations and meet key KPIs.
  • Deliver exceptional customer service, managing high-profile cases and driving improvements in service quality.
  • Collaborate with managers on operational tasks and recruitment, and provide guidance to junior team members.
  • Oversee quality and environmental procedures, ensuring records and compliance are maintained.

What we’re looking for:

  • Strong leadership, team building, and employee engagement skills.
  • Demonstrable experience in people management and performance appraisals.
  • Understanding of UK Commercial Aftermarket business (essential); experience in truck, coach, off-highway, or automotive sectors (desirable).
  • GCSEs in Maths and English (or equivalent); IOSH Managing Safety and motor trade qualifications are a plus.
  • Structured decision-making, attention to detail, and robust approach to Health & Safety.
  • Intermediate skills in Microsoft Excel, Word & PowerPoint.
  • Self-motivated, proactive, and excellent communicator.
  • Willingness to work overtime and travel as required.

Ready to make an impact? Apply now!

 

We welcome applicants from all backgrounds. Even if you don’t meet every single requirement, we encourage you to apply. We value potential and are committed to supporting your growth in the role.

At Dennis Eagle we are proud to be an equal opportunities employer and a disability confident organisation. We are committed to fostering an inclusive workplace where diversity is celebrated. As part of our dedication to creating a supportive environment, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy. We invite you to engage in an open conversation with us about how we can best support you and ensure that your unique skills and talents are recognised and valued. Your success is integral to our collective growth, and we look forward to working together to create a workplace that empowers everyone to thrive.

 

Why You’ll Love Working Here:

  • 25 days holiday plus Bank Holidays: this is based on a 5 day working week (pro rata to 20 days plus Bank Holidays for a 4 day working week)
  • Enhanced Pension Scheme and DIS Benefit: The company contributes 5% of total salary into our pension scheme, and 5x basic salary Death In Service.
  • Employee Assistance Programme: Access a 24-hour helpline for support with life's challenges, including stress & anxiety, bereavement, relationship advice, tenancy & housing concerns, counselling, financial wellbeing, legal information, substance issues, family matters, childcare support, medical information, and consumer issues.
  • Health Shield Medical Cash Plan: All employees receive membership to a company-funded medical cash plan. This scheme allows you to claim cash back for medical expenses, including prescriptions, dental, optical, physiotherapy, specialist consultations, X-rays, and MRI scans.
  • GP Anytime: Enjoy access to GP services anytime with our online 24/7 appointment service, featuring on-demand appointments, unlimited consultations, no capped appointment times, and convenient prescriptions.
  • Training and Development: We offer mandatory equipment training, a Management Development Programme, and opportunities to upskill through apprenticeships.
  • Cycle to Work Scheme: Save on commuting costs and stay healthy with our cycle to work scheme.
  • Care Concierge: Get help navigating the care system with access to a team of dedicated care experts.
  • Occupational Health Support and Health Surveillance: Ensure your well-being with our comprehensive occupational health support.
  • My Benefits Platform: Enjoy discounts from high street retailers, health & wellness services, entertainment & days out, and home & DIY products.
  • Independent Free Mortgage Advice: Receive free, independent advice on mortgages to help you make informed decisions.

 

Please don’t delay your application, this role could be filled at any time for the right candidate.

Please be aware that Dennis Eagle is not a sponsoring organisation. Therefore the successful applicant must already possess the right to work in the UK or be able to secure the right to work in the UK independently.

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