Take Control of a Busy Service Operation at Terberg DTS

Plan. Coordinate. Deliver Exceptional Service.

Are you a skilled coordinator who thrives in a fast-paced environment? Do you enjoy balancing customer expectations, managing resources, and keeping operations running efficiently?

At Terberg DTS, we're looking for a Regional Service Controller to take ownership of service delivery across a designated region. You'll be responsible for coordinating maintenance, repairs, inspections, and breakdown support while ensuring customers receive a first-class service every time.

This is a pivotal role where you'll be at the heart of our operation, working closely with customers, engineers, and internal teams to keep vehicles moving and service levels high.

What You'll Be Doing

• Managing all maintenance, repair, and breakdown activities across your region.
• Coordinating and scheduling Mobile Service Engineers to maximise efficiency and customer response times.
• Planning and managing service inspection and maintenance contracts.
• Taking customer calls and logging repair and breakdown requests.
• Monitoring engineer workloads and reallocating resources as priorities change.
• Maintaining regular communication with customers, providing updates on job progress.
• Working closely with Service Control Supervisors, Field Operations Managers, and Customer Service teams.
• Ensuring all jobs, service records, and documentation are accurately maintained within company systems.
• Monitoring work-in-progress, overdue services, safety defects, and invoice queries.
• Supporting continuous improvement initiatives and operational projects.
• Building strong relationships with both internal and external stakeholders.

What You'll Bring

• Excellent planning, scheduling, and organisational skills.
• Proven ability to manage competing priorities in a busy operational environment.
• Outstanding customer service and communication skills.
• Strong attention to detail and commitment to accuracy.
• The ability to make informed decisions and solve problems under pressure.
• Confidence working with service management and scheduling systems.
• A proactive and collaborative approach to teamwork.
• Strong administration and workload management skills.

Desirable Experience

• Experience within a service control, scheduling, planning, logistics, fleet, or engineering environment.
• Experience coordinating field-based engineers or mobile service teams.
• Knowledge of maintenance, repair, and service contract management.
• Understanding of KPIs, resource planning, and operational performance management.

Why Join Terberg DTS?

Invest in Your Future

• Continuous learning and development opportunities
• Career progression pathways
• Access to apprenticeships and development programmes

Great Benefits Package

• 25 days holiday plus Bank Holidays
• Enhanced pension scheme
• 3x salary Death in Service benefit
• Company-funded Health Shield Medical Cash Plan
• 24/7 GP Anytime access

Supporting Your Wellbeing

• Employee Assistance Programme
• Occupational health support
• Health surveillance programmes

Extra Perks

• Retail discounts and rewards platform
• Cycle to Work scheme
• Free independent mortgage advice

Ready to Keep a Region Moving?

If you're an organised and customer-focused professional who enjoys coordinating people, solving problems, and making a real impact on service delivery, we'd love to hear from you.

Apply today and become a key part of the team that keeps Terberg DTS customers supported across the UK. 📞🚛✨