Overall purpose of the job
The role centres on keeping the workshop running smoothly while supporting customers and our parts operation. The Aftersales Co ordinator ensures that vehicles are turned around quickly, parts are available when needed, stock is managed correctly and scheduled maintenance is planned with minimal downtime for operators.
Responsibilities
- Identify and supply the correct parts for our customer base and workshop technicians. Prepare quotes, process orders, arrange deliveries or collections, and provide parts technical guidance where appropriate.
- Maintain accurate stock levels for fast moving and critical components. Oversee goods in and goods out, carry out regular stock checks, manage supplier returns, and ensure the parts store is organised, compliant, and ready to support urgent breakdown work.
- Assign daily tasks to our workshop engineers based on skillset, job urgency, and vehicle type. Prioritise VOR (Vehicle Off Road) cases, monitor progress throughout the day, and adjust workloads as required.
- Plan and schedule routine servicing, inspections, and preventative maintenance. Ensure all required parts, consumables, and resources are available ahead of each job to minimise downtime.
- Update job cards, monitor labour and parts usage, support warranty claims, and ensure all documentation is accurate for invoicing and compliance (Safety inspection documents and maintenance records).
- Keep our customers informed on job progress, lead times, and any issues affecting completion. Provide clear updates for fleet managers and support the aftersales team with service reminders and planned maintenance coordination.
Key Result Areas
- Up to date and accurate administration to ensure correct stock levels, accurate parts picking and effective repairs
- To assist with processing of service jobs & invoices
- Effective time management and allocation of resources
- Management of customer enquiries
Standards of Performance
- To maintain and develop current processes and procedures to support the upkeep of stock and internal documentation
- To maintain a high standard of customer service at all times
- To plan and coordinate of all service related work that is due to be carried out
- Develop own competence to meet requirements of job
- Undertake any other duties consistent with the purpose of this job
Person Specification
- Relevant Service experience within motor factors or commercial vehicle industry
- Strong organisational skills with the ability to manage multiple priorities in a fast paced setting
- Excellent communication and customer service skills
- Good understanding of commercial vehicle components, service intervals, and workshop processes
- Comfortable using stock control systems
- Ability to prioritise own work effectively
- High level of organisation
- Ability to work as part of a team
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Terberg Special Vehicles is a global leader in the development, production, and service of specialized vehicles. As a family business, we have been committed to our people for over 150 years! Innovation is our strength, and sustainability is our answer. Since 2014, we have been investing in electrically powered vehicles and are actively testing hydrogen solutions. We aim to care for our environment responsibly so that future generations can also enjoy a good life on our planet.