Reports to: Parts Sales Manager
Direct Reports: None
Location: Elland
Purpose of the role:
To identify opportunities in the supply of the aftermarket support of specialist parts and services. The promotion of aftersales (service and parts) is key to new and existing customers. To increase business opportunities by identifying new markets and analysis of competitor offers. Maintain and build relationships with existing customers whilst identifying additional opportunities.
Responsibilities
- Analysis of Sales data for Aftersales opportunities.
- Identify sales promotion opportunities for additional sales lines.
- Review of current Parts and Service customer base for additional opportunities.
- Identify Parts lines not currents purchased by key customers to determine reasons.
- Negotiation of new contracts for services provided.
- Negotiate and settle renewable business such as contract Over Hours and R&M extensions.
- Meeting with customers to discuss future requirements.
- Improve communication with regular customer reviews.
- Proactively working with Service & Parts team to ensure a consistent service through customer feedback.
- Review competitor offerings to identify sales opportunities.
- Review telematics log to identify opportunities for future work (telematics as selling tool).
- Prepare customer quotations and associated documentation.
- Provide regular updates on market news and competitor information.
- Upload quotes, activity etc on to the company CRM system on a regular basis.
- Building strong, long-term relationships with new and existing customers.
- Understanding of local area.
- Assist parts & service with potential business opportunities.
- Provide high quality, accurate and in-depth knowledge of where the competition is operating.
- Provide activity reports as requested.
- Ensure that all administration is completed on time, accurately and in line with set processes and procedures.
- Be responsible for managing your own time efficiently.
- To work with all departments, particularly with projects that are being explored or implemented.
- Undertake any other duties consistent with the purpose of this job or to support the needs of the business.
Critical Skills Required:
- The ability to efficiently plan and manage your own territory activity
- The ability to work under pressure.
- Communications skills, both verbal and in writing, together with the ability to communicate at all levels.
- High attention to detail & analytical mind set.
- Interpersonal skills and the ability to develop strong working relationships.
- Ability to manage own workload independently and prioritise tasks.
- Excellent organisation and prioritising skills.
- Strong negotiation skills.
- Project management skills.
- Self-motivational with the ability to challenge the status quo, and research and offer suggestions for improving efficiency or customer experience.
Critical Knowledge Required:
- Specific equipment / parts training will be provided by Terberg DTS.
- Good knowledge of other Microsoft Office – Outlook, Word, Excel and PowerPoint.
Qualifications and Experience required:
- Proven new business sales experience in a similar role.
- Excellent demonstrated negotiating skills.
- Flexible approach to hours and travel (some nights away will be required).
- Self-motivated and desire to achieve set goals.
- Clean UK driving licence.
Why You’ll Love Working Here:
- 25 days holiday plus Bank Holidays: this is based on a 5 day working week (pro rata to 20 days plus Bank Holidays for a 4 day working week)
- Enhanced Pension Scheme and DIS Benefit: The company contributes 5% of total salary into our pension scheme, and 3x basic salary Death In Service.
- Employee Assistance Programme: Access a 24-hour helpline for support with life's challenges, including stress & anxiety, bereavement, relationship advice, tenancy & housing concerns, counselling, financial wellbeing, legal information, substance issues, family matters, childcare support, medical information, and consumer issues.
- Health Shield Medical Cash Plan: All employees receive membership to a company-funded medical cash plan. This scheme allows you to claim cash back for medical expenses, including prescriptions, dental, optical, physiotherapy, specialist consultations, X-rays, and MRI scans.
- GP Anytime: Enjoy access to GP services anytime with our online 24/7 appointment service, featuring on-demand appointments, unlimited consultations, no capped appointment times, and convenient prescriptions.
- Training and Development: We offer mandatory equipment training, a Management Development Programme, and opportunities to upskill through apprenticeships.
- Cycle to Work Scheme: Save on commuting costs and stay healthy with our cycle to work scheme.
- Occupational Health Support and Health Surveillance: Ensure your well-being with our comprehensive occupational health support.
- My Benefits Platform: Enjoy discounts from high street retailers, health & wellness services, entertainment & days out, and home & DIY products.
- Independent Free Mortgage Advice: Receive free, independent advice on mortgages to help you make informed decisions.