Meet our new Customer Focus Coordinator, Phil White

Phil White, Customer Focus Cordinator

To provide our valued customers with the best possible service, Dennis Eagle has created an all-new role to support you when you join us on-site at our Warwick facilities.

We love the opportunity to meet our customers face-to-face, and we know many of you like to visit and inspect your new vehicles when they come off the production line in Warwick, or to see them when they’re in build. To ensure you get the best possible experience and support when you’re on-site, we’ve introduced the brand-new position in the Dennis Eagle team of ‘Customer Focus Coordinator’.

“Giving our customers a positive, supportive experience is top priority at Dennis Eagle,” explains Duncan Curtlin, Product Compliance Manager. “The new role of customer focus coordinator ensures a dedicated person will meet-and-greet our customers, accompany and support them when they visit us and provide a thorough handover of all new vehicles. They will be able to answer questions there and then, or source answers to any more complex queries, ensuring excellent communication and helping foster long-term relationships with our cherished customers.”

From left to right: Phil Whites, Customer Focus Cordinator, Duncan Curtlin, Product Compliance Manager

The customer focus coordinator will support client inspections of new vehicles, providing a walkthrough of the equipment, including operational demonstrations and providing safety guidelines, delivering the best possible handover experience.  

And Dennis Eagle has appointed the perfect person for this role – Phil White!

Phil has been part of Dennis Eagle’s Pre-Delivery Inspection (PDI) team for almost four years. During this time, he’s been undertaking full inspections of vehicles – chassis, cab and body – at the end of the production line, which has given him outstanding knowledge of Dennis Eagle’s entire product portfolio.

“Phil’s experience – both at Dennis Eagle and in his customer-facing position at his prior workplace – makes him aptly experienced and ideally suited to this role,” explains Duncan. “During his time in the PDI department he’s learned the full operation of our Dennis Eagle vehicles, so he’s able to talk customers through all elements and functions, answering their questions as he goes.”

Having been in his new role for two months now, Phil is up-to-speed and enjoying the opportunity to work more closely with customers.

“I’m enjoying taking on this new challenge and it’s a role that I’m finding really interesting,” says Phil. “It’s great meeting the customers, getting to know them and their specific requirements so we can deliver everything they need – I enjoy building that rapport. It’s also priceless to hear customer feedback first-hand – I can feed that back into the relevant teams and ensure we keep making improvements and giving the outstanding customer service expected.”

Phil has met several customers already in his new role, with the feedback being extremely positive. “We’re finding that our customers really like having that dedicated support and a specific contact on-hand to show them around,” adds Phil. “Transparency is really important to me, so if there are any questions I’ll answer them straight away or work to solve any queries as quickly as possible. It’s all about problem solving and making the whole process simpler, smoother and more enjoyable for our customers.”

Plans are also in progress to create a dedicated customer vehicle handover area in Warwick – watch this space for further updates!