Manvik and Dennis Eagle cleaning up in RCV market

3/9/2022 11:00:00 AM
Five new Dennis Eagle refuse collection vehicles (RCVs) have started work with Ards and North Down Borough Council, rounding off a bumper year for the Belfast-based dealer Manvik Plant & Hire Ltd.

The 26-tonne vehicles all feature the Elite 6x2 mid-steer chassis with Olympus 23m3 bodies and Terberg OmniDEKA electric bin lifts.

“These new trucks mean we now have 26 front line Dennis Eagle RCVs and eight back-up trucks at Ards and North Down, all fitted with Terberg lifts,” said Manvik director Alan Haire.

“This latest order was an easy choice for the council to make. The vehicles have already proven themselves to the council to be very efficient and very reliable. In addition to that, the drivers, crews and engineers are already very familiar with them, which obviously helps.

“The low-entry cab is particularly popular with everyone. It’s both safer and easier to get in and out – which, of course, the crews are doing all day long, so they love it. But it also means fewer injuries from slips and falls, fewer people off work and less unbudgeted cost for operators to cover – so they love it too.  

 

“And while the council looks after routine service and maintenance in-house, whenever they need anything more, Manvik is just minutes away on the Belfast Harbour Estate. Our goal is to provide a customer support service second to none and our service engineers will be on the scene in no time.”

This emphasis on customer service has played a crucial role in winning orders for Manvik. Since July 2021, Dennis Eagle vehicles have been delivered to Armagh City, Banbridge & Craigavon BC, Belfast CC, Derry City & Strabane DC, Fermanagh & Omagh DC, Mid Ulster DC and more will be delivered to Belfast CC and Causeway Coast & Glens BC any day now.

“During the pandemic lockdowns, orders dried up,” said Alan.

“But while we knew they’d pick up again, once everyone returned to their routines, nobody expected the boom to be as sustained as this.

“We’ve supplied around 50 trucks in the last 12 months – nearly double what we’ve sold before – and there’s no sign of it letting up.”

He believes the combination of great vehicles with the best customer support in the industry from both Manvik and Dennis Eagle, is proving to be the winning combination.

“Our existing customers keep coming back to us, which is always reassuring but we’ve had a couple of orders from outside our established customer base too,” said Alan.

“Cost and efficiency are the key requirements but of course, efficiency isn’t just about how good the vehicle is. It’s strongly influenced by how good the customer support is and our hard-earned reputation is attracting attention.

“At Manvik, we’re a one-stop-shop catering for all our customers’ needs. We understand that they are trying to provide increasingly better services to the residents and businesses they serve. We realise they’re trying to do this in increasingly challenging circumstances.

“So, in order for them to succeed, they need us to work to the very highest standards and aim to constantly improve what we do. That’s what Manvik Plant & Hire is about.”

ENDS

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